Meet The Face Behind Enchanted Medical Supplies

By Enchanted Medical Supplies |

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I’m Manny, proud owner of Enchanted Medical Supplies.

I look forward to sharing my story. I hope that you will enjoy getting to know me better.

I have been in the medical field for over fifteen years working as a pharmacist in roles from retail to managed care. I also worked independently, providing medical equipment, sales, and services to different customers, which provided valuable experience for my current business venture.

Problem Worth Solving

It has been reported that every day over 10,000 people turn 60 years old in the US. With the aging population, the need for providing services that gears to their needs is growing. With that, the cost of taking care of the elderly is growing as well. The Centers for Medicare and Medicaid Services estimates there will be 81 million beneficiaries by 2030. For sure, many of those Americans will resist retirement if possible for both economic and lifestyle reasons. This has created and will continue to create a strain on the American economy and the national expenditure on health services. Majority of the aging population groups, as they turn 60, will be transitioning from a private health insurance to Medicare. As a result, the health share of the economy is projected to increase to 19.7% by 2026, up from 17.9% in 2016.

Medicare coverage and private insurances are able to provide care to the elderly in regards to medical/prescription and hospital/doctor visits through medicare Part D participation and Medicare A&B coverage respectively. However, there is a great medical coverage gap in services for the elderly and others in need of durable medical equipments needed for day-to-day life, or just for use in the support of a person's recovery from sickness or injury. These durable medical equipments, like wheelchairs, scooters, hospital beds, wound care products and the like, are usually not covered by insurance for those who are below the age limit for Medicare coverage qualification, or the coverage is limited and very cumbersome to have Medicare pay for these services for those over 60. 

Before 2003, most Durable Medical Equipment providers and business owners operated in a non-glamorous setting- a wharehouse- where they would keep large stocks of medical equipments. Those who needed DME services would have their doctor or hospital send the request via fax or through telephone order. The DME provider would check for patient being eligible for coverage and if so would provide the required equipment through direct delivery to the patient or have a caretaker collect the item. However, in 2003 a new rule was mandated by Congress through the Medicare Prescription Drug, Improvement, and Modernization Act of 2003 (MMA). The statute requires that Medicare replace the current fee schedule payment methodology for selected Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) items with a competitive bid process. The intent was to reduce beneficiary out-of-pocket expenses and save the Medicare program money while ensuring beneficiary access to quality items and services.

Although it did save Medicare a lot of money, the rule also resulted in large numbers of DME operators and store owners to close their businesses because they were not able to win the bid and most of the bid winners were the big players in the business. Moreover, the quality of service was severely impacted because those who did win the bid, were only able to provide products which Medicare considered cost effective. Hence cheap products. Ultimately, Medicare participants were at the end hurt by this.

However, things are changing now. The new Trump Administration, has after years and years of outcry, has just decided to suspend the bidding process for the 2019 year. They have also promised to review the current reimbersment levels to one that is more acceptable to the providers. We feel we are set at a great time in this sector as we remain optimistic that the changes that are to come in the near future will revitalize the DME business sector and ultmately help our customers. 

Everything considered I love my work, with the most rewarding part being, fulfilling my client's needs. If a customer comes with a specific problem, providing them with equipment or a service to help improve their quality for life, is quite enjoyable.

Our business philosophy and the things we hold near and dear to our hearts would be our integrity, professionalism, and compassion. I believe in being honest to our customers, keep our word and be courteous in all situations. We understand people visit us in order to fulfill their needs, and the last thing they need is.a dishonest sales person wanting to sell them something to make a quick buck. We want our customers to be an extension of our loved ones, always relying on our products and in our ablity to provide excellent service and care,

Building my entire business from the ground up; from a dream to an actual functioning business has given me immense satisfaction for me over the years. Starting with the team we now have has been a fantastic process. I am only as good as the people around me. It has always been my goal to establish a reputable, small business that the community can rely on for their medical supplies, and it seems that I have come close to achieving this.

I feel like I'm working all the time, but when I am not at work, I love spending time with my beautiful wife and two girls. I know I have the three of them waiting for me to get home to cheer me up.

I have enjoyed sharing my story about the things which matter to me and how they influence the way I do business.

If you or someone you know could benefit from our expertise in mobility scooters, lift chairs, medical supply rental and Sale in Ellicott City, Maryland, I invite you to get in touch. Please visit our website at www.enchantedmedical.com.

Sincerely,

Manny.

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